Rewards & Payout Policy

1. Reward eligibility

Reward eligibility is determined by the specific campaign rules. These may include an eligible product, valid QR code, campaign period, claim limits, customer details and successful validation.

2. Validation

Claims may be checked for QR validity, duplication, campaign limits, suspicious activity and other campaign-specific conditions before a reward is approved.

3. Payout processing

Once approved, eligible rewards may be sent through supported third-party payout providers using the payout destination configured for the campaign.

4. Failed or delayed payouts

If a payout fails or is delayed, the transaction may be retried, reviewed or reconciled depending on the status returned by the payout provider. Customers may be asked for additional information where necessary to resolve a failed payout.

5. Reversals

A reward may be reversed or cancelled where a claim is later found to be invalid, duplicated, fraudulent or contrary to campaign terms, subject to applicable law and the technical status of the payout.

6. Support

For customer reward support, email support@chaturmundantechnologies.com. For payout operations, email payments@chaturmundantechnologies.com.